Fit and Credits
Sample wording. Last updated [date].
Every listing shows the size on the label and, where the lender adds them, measurements.
Is it true to size?
Under each listing you can see how many renters found it true to size, small or large. After a return, we ask each renter how it fitted.
If it doesn't fit
- Add your arrival photos within 24 hours, and photograph the fit
- Message the lender within 24 hours
- You can request a potential refund from the lender in Credits. This needs your arrival photos: without them you can't ask for a fit refund
The lender decides whether to approve a credit and for how much, up to the rental price. It is not guaranteed.
How fit credits work
- Ask within 24 hours of delivery, with your arrival photos
- If the lender approves, the Credits are added to your wallet once they confirm the piece is back
- You still return the piece with your own tracked label
- The credit comes out of the lender's earnings for that rental. Fees and postage are not refunded
Using Credits
- Credits are spent automatically on your next booking, up to the rental price. Fees and postage are paid by card
- Credits can only be spent on rentals and can't be withdrawn to a bank
- Fit credits last 12 months. Credits from a late cancellation last 30 days
- If a booking paid with Credits is cancelled or declined, the Credits go back to your wallet
Tips for a better fit
- Compare your bust, waist and hips to the listed measurements
- Ask the lender about stretch, lining and zips
- Size up if you are between sizes in structured pieces