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Help centre / Renting

If a piece isn't returned

Sample wording. Last updated [date].

Renters pay before the piece is sent, so the lender is protected from the start.

  • We hold a card on file for every booking
  • If there is no return tracking within 7 days of the end date, the booking is marked not returned
  • The renter has 48 hours to reply
  • If there is no reply, we charge 80% of the piece's retail price (less any late fees already paid) to the saved card, pay it to the lender, and suspend the account