Claims and support
Sample wording. Last updated [date].
Claims and problems come to a real person.
Making a claim
- Damage: the lender taps Report damage on the booking within 48 hours of the return and adds photos
- Never arrived: the renter taps It hasn't arrived from the day before the rental starts
- Claims are emailed to us and also appear in our review list
What happens next
- We compare the lender's photos with the renter's arrival photos
- We tell both people what we decided, by email and text
- Approved damage claims are paid from the protection fund, up to £250 per claim
Contact us
Email support@encoreatelier.co.uk. Please include your booking details and photos. We aim to reply within 3 working days.